Chief Financial Officer, FAMILYLINKS

Location: Pittsburgh, PA

Type: Full Time

Min. Experience: Executive

Chief Financial Officer


Pittsburgh, PA


Familylinks is committed to building healthy communities by strengthening individuals and families through the provision of comprehensive, quality services. Familylinks formed in 2000 as the product of a merger between two of Pittsburgh’s most trusted human-service organizations: The Whale’s Tale and the Parent-Child Guidance Center. Vintage, a senior-centered service organization, became a subsidiary in 2015. Today, with over 350 employees and a budget of over $22 million, Familylinks transforms lives through a wide range of vital services for children, youth, families, and seniors. With offices in East Liberty, Banksville, and Shadyside as well as facilities throughout the area, Familylinks serves more than 9,300 of the most vulnerable citizens each year from 12 counties in the Western Pennsylvania region. The diverse service programs of Familylinks include Family Treatment Centers, shelters for runaway and homeless youth, outpatient mental health and addiction recovery programs, Options Care Management for older residents, Mobile Mental Health Treatment, and a Caregivers First Initiative.

We are committed to six core values that inform our decisions:

  • Professionalism: We are honest with our stakeholders and have the courage to make hard decisions.
  • Stewardship: We are accountable and transparent to staff, consumers, donors, and community partners.
  • Communication: We promote discourse that is inclusive, collaborative, and respectful.
  • Innovation: We continually measure and utilize resources to ensure we possess the highest quality of services for changing needs.
  • Empowerment: We believe in the ability to change and are committed to engaging the wider community we serve.
  • Inclusion: We respect each other’s diversity and celebrate personal, team, and organization achievements.

Familylinks employs a trauma-informed care model that helps our staff understand and work with clients of all ages who have experienced trauma in the past.


The Chief Financial Officer (CFO) is a mission-focused, strategic, and process-minded leader on the executive leadership team. The CFO will help to drive continuous quality improvement and performance culture among a group of diverse and talented individuals with sensitivity of cultural and workplace harmony. The CFO brings efficient, effective systems to increase productivity and develops strategy and vision to ensure the management of the financial resources and stability of the organization.

The CFO is a dynamic leader with a proven ability to manage people and processes in a fast-paced environment. This position requires strong business acumen with the ability to do the following:

  • Communicate, collaborate, and form working partnerships with staff.
  • Improve organizational effectiveness and analyze financial, government, and regulatory information to construct appropriate funding streams.
  • Connect sound financial decision-making to the successful advance of the mission and achievement of the strategic plan.

The CFO is primarily responsible for the following:


  • Assess and evaluate financial performance of the organization with regard to long-term operational goals, budgets, and forecasts.
  • Manage the Finance and Billing departments (a total of eight staff members) with transparency, approachability, and trust.
  • Evaluate individual programs from a financial perspective, making recommendations regarding sustainability.
  • Communicate, engage, and interact with Board of Directors, CEO, COO, and Leadership Team.
  • Create and establish yearly financial objectives that align with Familylinks plan for growth and expansion.
  • Interact with and bring departments into line with program budgets and strategic plans as well as with any new initiatives and recommendations.
  • Work cooperatively with IT to uplift and integrate financial functions and reporting.
  • Implement policies, procedures, and processes as deemed appropriate by either the Executive Team or the Leadership team.


  • Identify, acquire, and implement systems and software to provide critical financial and operational information. Evaluate department and make suggestions for automating processes and increasing efficiency.
  • Prepare and present monthly financial budgeting reports including monthly profit and loss, forecast vs. budget, and weekly cash flow by programs.
  • Review and analyze monthly financial results and provide recommendations.
  • Identify, develop, and execute analysis of business initiatives and/or new service offerings.


  • Supervise the Finance department to ensure the proper functioning of all systems, databases, and financial software. Ensure regular maintenance and backup of all accounting systems and supervise company financial staff.
  • Review and ensure application of appropriate internal controls and financial procedures.
  • Ensure timeliness, accuracy of financial, and management reporting data for all funders, foundations, and the Board of Directors.
  • Oversee the preparation and communication of monthly and annual financial statements.
  • Oversee the preparation and timely filing of all local, state, and federal tax returns.
  • Work with Human Resources to ensure appropriate legal compliance.
  • Review all month-end closing activities including general ledger accounts, balance sheet accounts, and overhead cost allocation.
  • Serve as a key point of contact for external auditors. Manage preparation and support of all external audits.
  • Manage cash flow planning process and ensure fund availability.
  • Oversee cash, investments, and asset management.
  • Explore new investment opportunities and provide recommendations on potential returns and risks.
  • Maintain outstanding banking relationships and strategic alliances with vendors and business partners.
  • Utilize forward-looking models and activity-based analyses to provide financial insight into the organization’s plans and operating budgets.
  • Engage finance committee and/or board of directors to develop short-term and long-term plans, projections, and budgets.
  • Remain current on audit best practices as well as state, federal, and local laws regarding the organization’s operations.


The CFO has a unique blend of knowledge, skills, and abilities that includes:

Leadership and Organization – Exceptional capacity for managing and leading people; a team builder and team player with the ability to connect to staff and board as both individuals and in groups; capacity to develop and empower leaders from the bottom up, cultivate entrepreneurship, and learn the strengths and weaknesses of a team so as to put people in a position to succeed.

Results – Proven track record of bottom-line orientation and setting and exceeding challenging goals; evidence of consistent good decisions through a combination of analysis, wisdom, experience and judgment; high level of business acumen including successful P&L management; ability to balance program delivery against budget realities; and problem solving, project management, and creative resourcefulness.

Strategic Vision and Capacity Building – Ability to think strategically, anticipate and incorporate future trends into plans, build organizational and staff capacity, hire and develop a top-notch workforce with the processes to ensure smoothly operations.

Business Management – Thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing.

Action Oriented – Enjoys hard work and looking for challenges; able to act and react as necessary, even with limited information; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.


The CFO needs to have the following:

  • A Bachelor’s degree in Accounting or Finance. CPA and/or MBA preferred.
  • Previous experience managing diverse revenue streams, preferably in a nonprofit organization.
  • Ten plus years accounting or finance experience and a minimum of 5 years supervising staff.
  • Experience with Black Baud products including Financial Edge.
  • Outstanding knowledge and understanding of GAAP, IFRS, and SEC reporting.
  • Background coordinating with IT staff to manage and/or upgrade accounting systems. Systems implementation experience preferred.
  • Previous EHR Systems experience.
  • Outstanding communication and presentation skills.
  • Demonstrated leadership ability, confidence, and executive presence – ability to motivate staff.
  • Excellent analytical, reasoning, and problem-solving skills.
  • Significant experience working with external auditors, internal controls, and compliance-related issues.


Within year one, the CFO will be expected to continue to deliver outstanding outcomes while successfully addressing and meeting the following:

  • Evaluate the infrastructure of the Finance and Billing departments, resulting in a comprehensive plan for quality improvement and progressive financial management.
  • Align departmental staff with the financial activity of the organization, in support of programs and their unique pay-mix.


This position offers a competitive salary, starting in the $110,000 range, commensurate with previous experience and demonstrated skills. The offered benefits package is consistent with other nonprofit organizations of similar size, scope, and scale.


Familylinks has retained Nonprofit Talent to assist with this important organizational change process. Specific questions related to the position may be emailed to Michelle Pagano Heck, President, at Applications are not accepted at this email address. Please direct all inquiries related to this position to Nonprofit Talent, and do not contact Familylinks.


APPLICATIONS ARE DUE BY 5PM on December 7, 2018

Familylinks is an equal opportunity employer.

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